Frequently Asked Questions

Find answers to common questions about our platform, classes, and policies.

Last Updated: February 7, 2026

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Getting Started

(4)

📅

Booking Classes

(6)

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Cancellations & Changes

(4)

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Check-in & Attendance

(5)

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Subscriptions & Credits

(5)

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Classes & Instructors

(6)

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Payments & Fees

(4)

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Account Management

(5)

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Technical Issues

(5)

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Safety & Policies

(5)

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Contact & Support

(5)

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Legal & Privacy

(4)

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About Us

(4)

Still Have Questions?

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This FAQ is provided for informational purposes. For legally binding terms, please refer to our Terms and Conditions and Privacy Policy.

Frequently Asked Questions

Getting Started

How do I create an account?

What's the difference between student and adult membership?

How do I verify my student status?

Can I use the platform if I'm under 18?

Booking Classes

How do I book a dance class?

What's the difference between single class and subscription booking?

What subscription options are available?

Can I have multiple subscriptions at the same time?

What happens if a class is full?

Can I see which classes I've booked?

Cancellations & Changes

Can I cancel my booking?

How do I cancel a booking?

What happens if the studio cancels a class?

Can I transfer my booking to another person?

Check-in & Attendance

How does the QR code check-in work?

Where can I find my QR code?

What if I forget to check in?

Can I check in multiple times for the same class?

What if I booked a class but can't attend?

Subscriptions & Credits

How do I check my subscription status?

What happens when my Monthly Card expires?

Do 5-Times and 10-Times cards expire?

Can I get a refund on unused subscription credits?

How can I view my subscription history?

Classes & Instructors

What dance styles do you offer?

Can I see the song/choreography before booking?

Who are the instructors?

What should I bring to class?

What's the class duration?

Are classes suitable for beginners?

Payments & Fees

How much do classes cost?

How and when do I pay for classes?

Are there any additional fees?

Can I get a receipt for my payment?

Account Management

How do I update my profile information?

Can I change my email address?

How do I change my password?

Can I delete my account?

How do I upload or change my profile picture?

Technical Issues

I'm not receiving emails from The Rookie Dance Studio

The website isn't loading properly

I can't log in to my account

My QR code won't display

I was charged twice for the same booking

Safety & Policies

Is dance physically demanding? Do I need to be fit?

What if I have a medical condition or injury?

Do I need insurance?

Can photos or videos be taken during classes?

What are the rules of conduct?

Contact & Support

How can I contact The Rookie Dance Studio?

Where are classes held?

Can I suggest a song or choreography for a class?

How can I become an instructor?

Can I host a private group class?

Legal & Privacy

Where can I read the full Terms and Conditions?

How is my personal data protected?

What are my rights regarding my personal data?

Do you share my data with third parties?

About Us

What is The Rookie Dance Studio?

What makes The Rookie Dance Studio special?

How can I stay updated on new classes and events?

Can I provide feedback about a class or instructor?

Still Have Questions?